Refund policy
1. RETURN PERIOD
You may request an eligible return within 30 calendar days after the order is delivered.
Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.
2. ORDER CANCELLATIONS
You may request cancellation before your order ships. We recommend contacting us within 24 hours after placing the order.
Cancellation cannot be guaranteed after processing begins. Once an order has shipped, it cannot be canceled and must follow the return process described in this policy.
3. RETURN ELIGIBILITY
Except for claims involving products that arrived damaged, defective, incomplete, or incorrect, an eligible returned product must:
- Be unused and in the condition in which it was received
- Include the original packaging
- Include all accessories, manuals, parts, and components
- Not have been altered, misused, damaged, or improperly assembled after delivery
- Include proof of purchase
We may request photographs, video, or other relevant information before approving a return.
4. CHANGE-OF-MIND RETURNS
We accept eligible change-of-mind returns requested within 30 calendar days after delivery.
For change-of-mind returns:
- The product must meet the return eligibility requirements
- The customer is responsible for return shipping costs
- The original packaging and included components are required
- No restocking fee is charged
5. DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, incomplete, or incorrect, contact support@breadease.com within 7 calendar days after delivery whenever possible.
An incomplete product is a product that arrives without parts, accessories, manuals, or components that should have been included with the order.
Please provide:
- Your order number
- A description of the issue
- Clear photographs or video of the product
- Photographs or video of the received components
- Photographs of the packaging and shipping label
After verification, we may provide replacement parts, a replacement product, a repair solution, a partial or full refund, or a prepaid return label, as appropriate.
BREADEASE is responsible for reasonable return shipping costs for verified damaged, defective, incomplete, or incorrect products.
The requested reporting period does not limit any rights or remedies that cannot legally be excluded.
6. RETURN PROCESS
Before returning a product:
- Email support@breadease.com
- Include your order number and reason for the return
- Provide any requested photographs, video, or supporting information
- Wait for return authorization, instructions, and confirmation of the applicable return address
- Pack the product securely with all applicable original components
- Ship the product according to the authorized return instructions
Please do not ship any product until you have received return authorization and instructions from BREADEASE.
Products sent without prior return authorization may be delayed or may not be accepted.
7. RETURN AUTHORIZATION
To request return authorization, email support@breadease.com with your order number, reason for return, and any relevant photographs or video.
After reviewing your request, we will provide the applicable return instructions and confirm the authorized return address.
Return authorization helps ensure that the package is sent to the correct location and processed efficiently. Authorization does not automatically guarantee a refund. Final eligibility is determined after the returned product is received and inspected under this policy.
8. RETURN ADDRESS
Authorized returns may be sent to the address below unless customer service provides a different authorized return address:
BREADEASE
BreadEase Bakess LLC
3416 MAURY ST
RICHMOND, VA 23224
United States
Please do not ship any product to this address until you have received return authorization and instructions from BREADEASE.
After approving your return request, customer service will confirm whether you should use the address above or another authorized return address.
Products sent without prior authorization may be delayed or may not be accepted.
9. RETURN SHIPPING
For change-of-mind returns, the customer is responsible for return shipping costs.
For verified damaged, defective, incomplete, or incorrect products, BREADEASE will pay reasonable return shipping costs or provide a prepaid return label.
We recommend using a trackable shipping service for customer-arranged returns. BREADEASE is not responsible for customer-arranged returns that are lost in transit before reaching the authorized return location.
10. REFUNDS
After receiving and inspecting the returned product, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5 business days after inspection. Your bank or payment provider may require an additional 5–10 business days to post the refund to your account.
No restocking fee is charged.
Original expedited shipping, special-handling, address-correction, or redelivery charges may not be refundable unless the return results from a verified damaged, defective, incomplete, or incorrect product, or unless otherwise required by applicable law.
11. NON-RETURNABLE ITEMS
The following products may not be accepted for return unless they arrived damaged, defective, incomplete, or incorrect, or unless otherwise required by applicable law:
- Products returned after the applicable return period
- Products showing misuse, unauthorized modification, improper assembly, or customer-caused damage
- Products returned without essential parts, accessories, manuals, or components, unless those items were missing at the time of delivery
- Products without sufficient proof of purchase
These exclusions do not apply when parts, accessories, manuals, or components were missing at the time of delivery or when the product otherwise arrived incomplete.
12. EXCHANGES
Sorry, we currently do not offer exchanges.
If you would like to purchase a different style or item, the quickest option is to return the eligible product. Once your return request has been approved and processed, you can place a new order for the item you would like.
13. CONTACT US
Store Name: BREADEASE
Legal Company Name: BreadEase Bakess LLC
Website: https://breadease.com
Email: support@breadease.com
Phone: +1(762)203-7778
Address: 3416 MAURY ST, RICHMOND, VA 23224, United States
Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM (ET, UTC-5). Closed on weekends and U.S. federal holidays.